Refund & Cancellation Policy

Last updated: 20 August 2026

MakeMyCV is a digital product delivered within about a minute of payment. This policy explains exactly when a refund applies.

You get a full refund if

• Payment was taken but no CV was delivered.
• Generation failed and we could not produce a usable file.
• You were charged more than once for the same order.
• You paid for the LinkedIn add-on and only received the CV.

In these cases you do not need to argue your case. Email us with your payment reference and we will refund it.

We generally cannot refund if

• The CV was delivered as described and you changed your mind.
• You are unhappy with the writing style but the file was produced correctly. Tell us anyway — see below.
• You did not get a job or an interview. We do not sell outcomes.

If you are unhappy with the result

Email us within 7 days with your payment reference and what specifically is wrong. We will regenerate your CV once, free of charge. Most complaints are fixable this way and we would rather fix it than take your money for something you will not use.

Cancellation

There is no subscription to cancel. Every purchase is a one-time payment. An order can be cancelled only before payment is completed — simply close the payment window.

How to request a refund

Email hello@realplannet.com with:

• The email address used for the order
• Your Razorpay payment ID (in your payment confirmation)
• What went wrong

Timelines